Queslett Medical Centre

522 Queslett Road, Great Barr, B43 7DY
Tel: 0121 360 8560 Fax: 0121 360 6833

Identifying Patient Needs Protocol

Identifying Patient Needs Protocol + New Patient Registration Policy & Form

All staff within the Practice will endeavour to ascertain whether patients have specific needs they require meeting in order for them to be fully involved in their care.

This will be done via the New Patient Registration Form and opportunistically during patient contact.

The information will be transferred to the Patient Record to ensure that their specific needs are identified.

The New Patient Registration Form has a section where patients can alert the practice to any specific needs they may have.

Specific needs include:

  • Sensory impairment, i.e. speech, hearing, sight
  • Physical disability
  • Mental disability
  • Religious or cultural needs
  • Translation/interpretation
  • Allergies and sensitivities
  • Has or is a carer
  • Access to premises
  • Assistance dog
  • Advocacy
  • Phobias

 

A copy of the New Patient Registration Form is to be found on pages 5 – 8.

New Patient Registration Policy

Where a Practice has an “Open List” it is required to accept the registration of a new patient unless it has fair and reasonable grounds for not doing so.

Where a list is open, the Practice is also obliged to accept allocations by NHS Shared Business Services to its list.

Practices are assumed to have open lists unless they have complied with the procedures for list closure as detailed in the General Medical Services Contracts Regulations 2004 (Schedule 6, Part 2, paragraphs 29 – 31) – see Resources below.

New Patient Acceptance / Refusal

New patients should complete a New Patient Registration From (see pages 5 – 8) / Health Questionnaire form and GMS1 form (available in reception).

Patients are also required to produce evidence of their identity and address, e.g. photo driving licence, passport, utility bill etc.

The Practice will accept patients onto its list whilst it remains “Open”.

Patients will not be unreasonably refused registration, and “unreasonable” includes refusal based on:

  • Medical condition;
  • Race;
  • Gender or sexual orientation;
  • Disability;
  • Age;
  • Religious group or religious beliefs;
  • Political beliefs;
  • Appearance or lifestyle.

The Practice will normally refuse registration (subject to a Partners’ discussion and agreement) if:

  • The patient has been previously removed from the list;
  • The patient has a known history of violence.

The patient resides out of the publicised Practice area

The reason for refusal will be in writing and recorded in a permanent record for that purpose. This excludes Temporary Residents, where no record is necessary.

The permanent record will consist of the original GMS1 registration form endorsed with the reason for refusal, together with a copy of the refusal letter, filed in Surname order. Where a GMS1 has not been completed, a “dummy” GMS1 will be prepared and filed.

The record is subject to inspection by the Local Area Team who may require the Practice to justify a refusal to register.

Resources

The National Health Service (General Medical Services Contracts) Regulations 2004